Cancellation, Withdrawal and Refund Policy
Enrollment in our classes and seminars is limited and your participation is important to us. Once you have registered, we are counting on you to attend. If Einstein's Canine College cancels your class, you will receive a full refund or the ability to use the fee towards a new class. Please allow 2-3 weeks for processing.
A student wishing to withdraw from a class that has not been cancelled by Einstein's Canine College must give at least one week notice before the scheduled start of the class. We will offer a full refund minus a $20 administrative processing fee per student per class. Please allow 2-3 weeks for processing. After the class has begun, refunds will not be given. In the case of verified medical/hardships a credit may be given.
Any credit you receive from Einstein's Canine College will be valid for 90 days from the date you notify us and must be used by someone on the same account as the original student. Einstein's Canine College will not extend credit for occasional missed classes due to illness or other circumstances (although we may offer make-up classes at the discretion of the lead trainer for that class).
: Einstein's Canine College will not refund class fees if the student/dog is asked to withdraw from the class due to behavior of the dog. We are happy to evaluate a dog (at no charge) prior to registration to determine if the dog can handle the classroom environment.
If a student misses a class and wishes to attend a make-up, one will be offered at the instructor’s discretion. The cost will be 50% the cost of a private lesson. Generally, a make-up lesson will be half the time of a normal class session (e.g., 30-minute make-up time for one missed hour long class).
Outdoor classes will be held in all weather conditions except in unsafe weather conditions as determined by the instructor (e.g., thunder and lightening). Indoor classes will be held unless road conditions are dangerous. Students will be notified via email one to two hours before the start of class, if classes will be cancelled. Please email or call your instructor if you are unsure if class will be held.
If unable to hold a class due to weather (or other unforeseen circumstances), a make-up class will be scheduled. Make-up classes will be offered during the two-week break between regularly scheduled sessions. Every effort will be made to hold the make-up class on the same day and time as the original class, however, if weather or other circumstances preclude the instructor from holding class on that day and time, the class will be scheduled for another day and time.
Einstein's Canine College is committed to protecting your privacy. We will not collect any personal information that you do not volunteer and we are the sole owner of all information collected on this site. We do not sell, share, or rent this information to others in any way that we have not mentioned in this statement.
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for more information. Or Call: Julie at 910-515-0449